Frontier Airlines Policy
TRAVELING WITH AN EMOTIONAL SUPPORT ANIMAL
We accept emotional support animals in the cabin of our aircraft under the conditions below.
Frontier has changed our policy for accepting emotional support animals (ESAs) on our flights. An emotional support animal provides support for an individual with a mental health-related disability and is not trained to perform a specific task(s) or work. Frontier is implementing the following changes:
- The ESA must be either a dog or a cat.
- Each customer may bring only one ESA on the flight.
- Advanced notice 48-hours prior to departure is required.
- The ESA must be in a carrier that can be stowed under the seat in front of the customer or on a leash at all times while in the airport and onboard the aircraft.
A customer who traveled on an outbound flight prior to November 1, 2018 and is returning on or after November 1, 2018, will be allowed to transport the ESA(s) in accordance with the existing policy. Customers traveling with one or more emotional support animals after November 1 have the option to limit their travel to only one emotional support animal, to travel without their animal, or to receive a full refund if they no longer wish to travel.
Frontier Airlines welcomes emotional support animals accompanying a customer with a disability on our flights; the customer must present, however the required documentation outlined below.
The ESA must be trained to behave properly in a public setting and remain under the control of the handler at all times. An ESA that engages in disruptive behavior may be denied boarding.
Examples of disruptive behavior include (but are not limited to):
- Barking, scratching, or excessive whining
- Growling, biting, lunging
- Urinating or defecating in the cabin or gate area
Documentation Requirements to Travel with an Emotional Support Animal
A customer seeking to travel with an ESA will be required to complete, sign and submit the following forms to Frontier at least 48 hours prior to travel:
- Frontier Medical/Mental Health Professional Form completed by a customers’ licensed medical/mental health professional (valid for 1 year from date signed) identifying:
- The Passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – Fourth Edition (DSM IV)
- The Passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination
- The individual providing the assessment is a licensed mental health professional or medical doctor, and the Passenger is under his or her professional care
- The date and type of mental health professional’s or medical doctor’s license and the state or other jurisdiction in which it was issued
- Frontier Animal Behavior Acknowledgment Form signed by the customer identifying:
- The ESA has been trained to behave in a public setting and takes direction upon command
- That if the ESA acts inappropriately it will be considered not acceptable for air travel and will be removed from the aircraft
- Customer liability for the conduct of the ESA
Booking a Reservation
We require a customer to notify us at least 48 hours in advance if traveling with an ESA. When booking a new reservation, customers should indicate that they will be seeking to travel with an ESA. For existing travel, a customer can print the required forms and update his/her reservation online. If an animal does not meet the qualifications to travel as an ESA, the animal may be eligible to travel in accordance with our Pet Policy for a fee.
At the Airport
By submitting all required forms prior to travel, a customer can check in online and proceed directly to the gate. Our representatives are trained to ask fact-finding questions to determine whether an animal is a trained service animal, ESA, or eligible to be accepted as a pet. A customer who is traveling with an ESA may be required to present documentation to our representatives at the airport prior to boarding the aircraft. The customer may be asked about the nature of the animal at different points throughout the journey, so it’s important to keep the documentation accessible for presentation to Frontier
A customer traveling with an ESA cannot sit in an emergency exit row. An ESA can be placed on the aircraft floor or on the customer’s lap (provided the animal is no larger than a child under the age of two). ESA’s must not:
- Extend into the aircraft aisle
- Occupy an empty aircraft seat or encroach upon a neighboring seat
- Eat off seatback tray tables
- Occupy a tray table
A customer is not required to transport an ESA in a pet carrier. However, if a customer opts to do so, the carrier must be properly stowed for taxi, takeoff, and landing, in the foot space in front of the customer’s seat.
An ESA is allowed to travel on flights to/from all domestic and international destinations, but many international destinations have country-specific regulations. A customer traveling with an ESA on an international itinerary is solely responsible for researching and complying with applicable laws, requirements, and/or procedures of each country on the customer’s itinerary with respect to the acceptance of the animal. Flights operated by our codeshare partner, Volaris Airlines, prohibit all animals except dogs. Additionally, if you are flying to Jamaica, please review the Jamaican animal importation policies prior to travel here to assure that your Service Animal complies with Jamaican law.