Hawaiian Airlines Policy

Emotional Support and Psychiatric Service Animals are welcomed to accompany a guest into the cabin, if they meet the conditions of acceptance. There is a limit of one emotional support or psychiatric service animal per person.

Hawaiian Airlines does not accept under any circumstances certain unusual animals. For information please visit our Contract of Carriage Rule 19.


Animal Behavior

Support animals will not be permitted on board if the support animal displays threatening behavior that is not successfully mitigated (e.g. growling, snarling, lunging at or attempting to bite people, etc.) or if the animal causes a significant disruption in cabin service.

Once this behavior is observed, the animal will be considered a pet and will subject to all conditions and charges for the acceptance of a pet under Contract of Carriage Rule 19.

Can I have my emotional support animal off-leash or out of its kennel?

Emotional support animals must be on a leash or in a kennel at all times.


Documentation Requirements

A guest requesting to travel with a Support Animal that is used for emotional support or psychiatric service, including but not limited to alerting the passenger to take medication or retrieving medication for a psychiatric condition, will be required to provide current documentation (i.e., not older than one (1) year from the date of the scheduled initial flight) on the letterhead of a licensed mental health professional or medical doctor who is treating the person for the condition, stating the following:

  • The passenger has a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSM IV);
  • The passenger needs the emotional support or psychiatric service animal as an accommodation for air travel and/or for activity at the passenger’s destination;
  • The individual providing the assessment is a licensed mental health professional, and the passenger is under his or her professional care; and
  • The date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.

In lieu of a letterhead from a mental health professional, a guest may use our Hawaiian Airlines Emotional Support/Psychiatric Service Animal form.

Hawaiian Airlines will accept the following verbiage on letterhead from a mental health professional:

Dear Hawaiian Airlines,
[Print the guests’ First and Last Name] is my patient and I am currently treating him/her for a mental/emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSM IV) [or Fifth Edition (DSM V)].
He/She needs the [Print type of animal] for air travel as an emotional support/psychiatric service animal and/or for activity at his/her destination.
My [Print type of license] license was issued in the State or jurisdiction of [Print State’s Name] in [Print year].
[(Signed by mental health professional]

We encourage guests to have all applicable documentation printed and ready to present at time of check in.


Additional Documentation

On a flight 8 or more hours long, Hawaiian Airlines requires a guest using a Support Animal to provide documentation that the animal will not need to relieve itself on the flight or that the animal can relieve itself in a way that does not create a health or sanitation issue on the flight.


Therapy and Service Animals in Training

Under the Air Carrier Access Act, an animal undergoing training or an animal that is used for or by a therapy organization or government entity to service as a therapy animal, visit nursing homes, hospitals, schools and other facilities do not meet the definition of a Service Animal. Hawaiian Airlines will accept these animals as a pet and all pet fees will apply.


Advanced Notice Requirements

To travel with a Support Animal in the cabin, the Hawaiian Airlines Reservation Department must be notified at least 48 hours in advance of the flight. All guests traveling with Support Animals shall check in one hour before the check-in time for the general public.


Seat Restrictions

Support Animals may accompany the guest at any seat in which the guest sits, unless the Support Animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation. Support Animals are not permitted on the seats or in emergency exit rows.

Support Animals will not be provided food, water or inflight amenities made for guests (e.g. pillow, blanket, food, water, etc.).


Large or Heavy Animals

Animals that are too large to fit safely on the floor space in front of the guest may be accommodated to empty adjacent seats in the same cabin service. Guests who wish to purchase a second seat to accommodate their Support Animal may do so. No refunds will be provided if on the day of departure open seats remain.


Animal Health Certificate Verification and Permits

The State of Hawaii has many strict entry requirements that must be met in order to bring the animal into the State. If the entry requirements are not met, the animal may not be accepted for travel.

Guests should contact the State of Hawaii Animal Industry Divisions Animal Quarantine Branch to ensure that all entry requirements are met. Guests are responsible for obtaining all approvals and entry permits prior to presenting themselves for travel.

Routing Health Certificate Documentation Requirements
Within the State of Hawaii No animal health certificate required
State of Hawaii to North America No animal health certificate required
North America to State of Hawaii Animal health certificate must be dated within 14-days of travel
North America to:
Kahului, Maui; Kailua-Kona, Hawaii; Lihue, Kauai
Animal health certificate must be dated within 14-days of travel AND a State of Hawaii Direct Airport Release Permit for Dogs and Cats ONLY.

Can I use the same health certificate for my return flight?

  • If you are returning to Hawaii, you must obtain a new health certificate if it is dated more than 14 days from your return flight.
  • If you are returning to the U.S. Mainland, a health certificate is not required.

 


Travel Restrictions

Not all International destinations will allow the entry of a Support Animal. Restrictions vary by country. Guests are responsible for contacting the appropriate consulate to obtain the necessary information and ensure that all regulations, restrictions and documentation are met.


Animal Relief Areas

For the comfort of your Support Animal and to ensure safety and sanitary conditions at our airport facilities, please use the designated Animal Relief Areas. If your airport is not listed, please ask for directions or assistance from our airport representatives.


More than one animal

There is a limit of one emotional support or psychiatric service animal per person.


Animal Types

Effective November 1, 2018, emotional support animals are limited to dogs and cats.