Terms and Conditions

CANCELLATION POLICY

ESA Scripts strives to ensure that each customer’s purchase is delivered as quickly as possible.  As a result, once an order is submitted, it is assigned to a licensed therapist in your state. Requests for cancelation must be made before the review process is done, and are subject to a $35 cancellation fee. Cancellation and refund requests can only be accommodated on vests and leashes if they are made right away before the items have been shipped. Once any order has been printed, emailed or shipped, they are non-refundable and can only be returned if they meet the criteria below, subject to shipping fees.

LEASHES AND VESTS

Each Leash and Vest is inspected for defects at the time of packaging. In the event a defective Leash or Vest is received, you must email customer support at support@esascripts.com within 14 days of receiving your order with a photo and description of the damage. If approved, ESA Scripts will email a return postage label for you to return your defective leash or vest. Once we receive your returned item, we will either refund or exchange the damaged leash or vest to your original form of payment. Defective items that are exchanged will be replaced with the same item as originally ordered. In the event this item is no longer in stock, the customer will be emailed with the option to receive a refund, or presented with other exchange options as an appropriate substitute.

EXCHANGES/REFUNDS

If there is a problem with your order, please contact us right away and we will resolve it promptly. It is important to note that all digitally delivered orders are non refundable as these services have already been completed. If you have an issue with any of your documents, such as spelling issues, or slight revisions of letters to meet changing requirements, we are happy to accommodate on a case by case basis. Vests and leashes that do not fit are elible for exchange. Simply send the items to

ESA Scripts
700-76 Broadway #121
Westwood, NJ 07675

Once we receive your items, a replacement will be sent and you’ll receive tracking information via email.

 

EMOTIONAL SUPPORT ANIMAL EVALUATION AGREEMENT*

INFORMED CONSENT

Tele-psychology/tele-medicine is the delivery of services using interactive audio or audiovisual electronic systems where the mental health professional and the patient are not in the same physical location. The interactive electronic systems used in tele-psychology/tele-medicine incorporate network and software security protocols to protect the confidentiality of patient information and audio and visual data. These protocols include measures to safeguard the data and to aid in protecting against intentional or unintentional corruption. However, these electronic systems may not comply with HIPAA, the federal medical privacy law.
 Potential benefits include increased accessibility to a mental health professional care and convenience.

PATIENT RIGHTS

I have the right to withhold or withdraw my consent to the use of tele-psychology/tele-medicine at any time. The laws that protect the privacy and confidentiality of medical information also apply to tele-psychology/tele-medicine. I understand that the information disclosed by me during the course of my consultation is generally confidential, except under under certain circumstances where disclosure is required by the law (i.e., where there is a reasonable suspicion of child, dependent, or elder abuse or neglect; and where a client presents a danger to self, to others, to property, or is gravely disabled). The computer technology used by the assigned mental health professional is encrypted to prevent the unauthorized access to my private medical information, but I understand that there are risks and consequences from tele-psychology/tele-medicine, including, but not limited to, the possibility, despite reasonable efforts on the part of the mental health professional, that the transmission of my information could be disrupted or distorted by technical failures; the transmission of my information could be interrupted by unauthorized persons; and/or the electronic storage of my medical information could be accessed by unauthorized persons. I understand that tele-psychology/tele-medicine services may not be as complete as face-to-face services. If the mental health professional believes that I would be better served by another Medical Or Mental Health Professional, I will be advised and referred to an appropriate Medical or Mental Health Professional who can provide such services in my area.I understand that while email may be used to communicate with the mental health professional, confidentiality of emails cannot be guaranteed. I understand that I have a right to access my medical information and copies of medical records in accordance with HIPAA privacy rules and applicable state law.

PATIENT RESPONSIBILITIES

I understand that I am responsible for (1) providing the necessary computer, telecommunications equipment and internet access for my tele-psychology/tele-medicine sessions; (2) securing information on my computer; and (3) arranging a location with sufficient lighting and privacy that is free from distractions or intrusions for my tele-psychology/tele-medicine session.

PATIENT CONSENT TO THE USE OF TELE-PSYCHOLOGY/TELE-MEDICINE

I have read and understand the information provided above regarding tele-psychology/tele-medicine, I hereby give my informed consent for the use of tele-psychology/tele-medicine in my care. All evaluations are subject to denial, and denial of an Emotional Support Animal will not result in a refund for the evaluation. I recognize and accept all risks and limitations involved in seeking remote treatment therapies by my assigned licensed Mental Health Professional, and hold ESA Scripts, its agents, and network of licensed Mental Health Professionals harmless from the results, diagnoses, and recommendations from of my Emotional Support Animal evaluation.

RELEASE OF INFORMATION

This release of information authorizes information from my records and this evaluation to be shared between my assigned licensed Mental Health Professional and the agents of ESA Scripts. I give permission to my assigned licensed Mental Health Professional permission to release this information to ESA Scripts and its agents for the purpose of delivery, payment processing, and completion of my Emotional Support Animal Evaluation. I understand that this authorization is valid for exactly one year from the day this agreement has been signed. I also understand that my evaluation and records may not be released to any other organization without my written permission and consent. My assigned licensed Mental Health Professional is released from all liability that may arise from the information exchanged to ESA Scripts and its agents.